Want to return your order? No problem! You have 14 days to return your order for a full refund.
UK Returns are Free and Easy - Simply Return using our Royal Mail Return Label or you can drop off at your local Asda or Collect+
Please take extra care when trying on your new purchases, as unfortunately, we can’t refund any items that are marked with make-up, fake tan or body lotions etc. All items must be returned with the tags still attached.
Ensure your returned order is accompanied with our return form completed, which you will receive with your order and you can also print a copy here. We will use this information to refund your order.
All returns will be dealt with within a 10 day period, please allow a further 10 working days for refunds to appear back into your account. Please make sure you retain your proof of return.
Your Free Returns Royal Mail label is enclosed or alternatively you can download your Label here.
Alternatively, you can also drop off your returned Order at your local Asda, we have enclosed a free pre-paid Asda returns sticker or alternatively click here to download and print your free Asda return label.
We also offer Collect+ UK returns and you can download your CollectPlus return label here.
International and Rest of World Returns:
For international returns, the cost of returning the items will be the responsibility of the customer. All other terms outlined in our returns policy will remain the same.
We recommend you use a recorded service so your parcel can be easily tracked, as we cannot be held responsible for any lost parcels.
We recommend that all customers retain a proof of postage receipt and keep this until you have been credited for your returned items.
If you have any problems with your order, please contact us at firstname.lastname@example.org within 7 days of receiving your order.
*Please note that all orders made after 4pm Friday & throughout the weekend or on bank holidays will be processed on the next working/business day,
*Please note Estimated delivery times quoted are working days & do not include Saturdays, Sundays & Bank Holidays.
*Please note that UK Next Day parcels are not guaranteed as they are passed to a carrier however we will always endeavour to make sure all next day parcels are sent out as soon as possible from the warehouse.
*Postcode restrictions apply: We are unable to offer UK Next Day delivery or Saturday to the following postcodes: AB, AB23, AB31-39, AB41-45, AB51-56, BA17-19, BF, BL11, BT, DD1-11, DG1-16, EL1, FK, FK14, FK17-21, GE6-8, GY, HS, HS1-9, HS3, IM, IV, IV1-56, JE, KA1-30, KA27-28, KW, KW1-17, KY1-99, PA, PA1-87, PA20-99, PA41-77, PH, PH17-99, PH1-50, PO29 43 49, TD1-15, TR21-25, ZE, ZE1-3, ZZ
** UK Standard Delivery
Order before 4pm Mon-Fri, if you order after 4pm your order will be processed the next working day, E.G if you order on Monday before 4pm you will receive after 2-3 working days so you would receive on Wednesday /Thursday ,if you order after 4pm Monday your order will be dispatched Tuesday & you will receive on Thursday/Friday. If you order on Friday before 4pm your order will arrive Monday/Tuesday, If you order after 4 pm Friday your order will be dispatched Monday & you will receive Wednesday/Thursday. Saturdays, Sundays & Bank holidays are NOT classed as working days, *postcode restrictions apply.
*** UK Next Day Delivery (Order before 4pm Mon-Fri)
Order before 4pm Mon-Fri, if you order after 4pm your order will be processed the next working day.*** E.G if you order on Monday before 4pm you will receive after 1 working day so you would receive on Tuesday, if you order after 4pm Monday your order will be dispatched Tuesday & you will receive on Wednesday . If you order on Friday before 4pm your order will arrive Saturday, If you order after 4 pm Friday your order will be dispatched Monday & you will receive Tuesday. Saturdays, Sundays & Bank holidays are NOT classed as working days, *postcode restrictions apply.